| Laser Printers |
Consistent or Repeated Marks
on Page
If you have evenly spaced marks, vertical lines or splotches that consistently appear on
the same side of the page then generally your drum needs to be replaced. Ask yourself -
how old is the drum? If you have printed more than 10,000 pages then chances are the drum
does need replacing. Replace the drum and/or toner cartridge.Random black vertical lines
A dirty cartridge corona wire is the most likely cause of random black vertical
lines. To solve this, clean the wire with the tools that came with your printer - usually
a built in "tab" cleaner or a brush supplied. Check your printer manual. If the
vertical lines do not go away, it is possible an electrical charge is jumping across the
corona wires. The cartridge needs to be replaced and the printer
cleaned.
Shady & Variable Print Density
This is a common problem and is usually a sign that your toner cartridge is
nearly empty. Replace the toner.
Random Splotches
This means the printer is dirty and needs cleaning or the cartridge
needs to be replaced. The cartridge waste bin may be overfilling and
dumping toner back onto the drum.
Problem Printing Graphics or Duplex (double sided)
If your laser printer is very slow printing graphics or doesn't print the final part of
the page, the memory of your printer may be too low or not set
properly. The memory required for duplex
printing is also much higher than usual. Check your memory
settings or add more memory. |
| Inkjet Printers |
Horizontal Lines Appearing
If horizontal lines start appearing,
especially over lines of text, the ink carriage may need to be cleaned. The carriage is
the assembly into which the ink cartridges are mounted that moves from side to side. After
much use, ink builds upon the bottom of this assembly and drags marks across the paper as
it is printing, leaving streaks or lines across the paper.To clean, move the carriage into the cartridge replacing position (on most
printers this is achieved by simply lifting the cover). Remove the cartridge(s) and use
cotton swabs with a mild cleaning solution to thoroughly wipe the bottom of the carriage
frame, especially towards the rear of the printer, until no more ink is removed. Replace
ink cartridges and close the cover.
Printer acts like it’s printing but nothing is
printing onto the Paper
If you have used the cartridge for
some time, this usually means the cartridge is out of ink. Replace
the ink jet cartridge.
Colors look strange. For example some greens
look yellow, reds look purple.
The cartridge has one or more of its
colors running out of ink. Replace the color cartridge.
Nothing happens when trying to print
Check the printer is on and that the
cable hasn’t become disconnected. Another possibility is that the selection for
color vs grayscale is incorrect. Select File Print from your application and check the
printer properties are set up according to the type of cartridge you are using.
Shutting Off the Printer
Most models of inkjet printers clean
and park the printhead after if prints and when it is turned off. This operation can be
heard as the head moves to it’s "parking spot" and often takes up to 20
seconds to complete. The reason it does this is to seal the printhead from exposure to air
to prevent it from drying out. If power to the printer is cut off before this operation is
complete, the unsealed printhead may dry out causing blockages or streaking.
To avoid this, be sure to let the printer complete it’s routine
before shutting the power off to the printer.
|
| Paper |
Curling Photocopier Paper
This is usually caused by moisture in high humidity
conditions, but the level of curling may depend on the quality of the paper used. Try a
fresh ream as the wrapping of each ream is designed to keep the moisture out.
Turn the paper over in the tray to print on the opposite side
first. If this
doesn’t work, try a higher quality of paper. |
|
| Troubleshooting
Shopping System |
| Browse |
| In order to begin your online
shopping experience, you will first need to browse through the CopaParts.com online store for
an item of interest. Begin by clicking on a category, and keep going until you find a
particular item you are interested in. |
| Add to basket |
| Once you have found an item (or
items) that you wish to purchase, simply type in the desired quantity of the item(s) in
the 'qty' textbox(s) next to the item(s), and add the item(s) to your
shopping basket by clicking on the 'add to basket' button at the bottom
of the page. |
| View Basket |
| Having placed items into your
basket, you will be presented with a listing of the items you have already placed into
your basket. From this point, you may either continue shopping by clicking on the 'Continue
Shopping' button, change the quantity of items currently in your shopping basket
by changing the number in the 'qty' textbox and then clicking the 'update'
button, or finish your shopping by clicking on the 'check out' button. |
| Details |
| From this point on, you will be
presented with several screens which will ask you for your personal details. Having filled
in all the appropriate sections, you will be presented with an invoice, which we suggest
you print out for your records. Once completed, you may then confirm your order by
clicking the 'Confirm Order' button to send your order through to us.
You have successfully completed an online purchase. |
| More Help |
Should you require help on any
particular form during the checkout procedure, simply click on the 'help'
section on the bottom of the form.
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